Frequently Asked Questions

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Hydro Air is a state-of-the-art fitness and wellness facility which features the HydroWorx EVO (a freestanding water treadmill) and the Boost 2 Microgravity treadmill. These are the gold standard in providing low impact movement and have a variety of practical applications including recovery, weight loss, supplemental fitness training, and active pain management.

We also feature supplemental recovery equipment such as the CryoBuilt Everest cryo chamber, Ovation ULT red light therapy bed, hot and cold plunges, traditional fitness equipment, compression boots, and much more. Dr. Bryce Petersen also operates his physical therapy practice within the facility on weekdays.

For more information, see "services" menu above. Or click here for pricing and memberships.

Individual sessions are now available for purchase. Sessions may be bundled for a discount. Memberships may also be purchased which allow exclusive keyed access to the facility during extended hours (currently 8am-5pm Mon-Sat).

Walk-ins are welcome! Additionally, those interested in a free tour may call us at (602) 806-7519, or schedule HERE.

It's easy! Simply visit our pricing page and click on the membership you would like to purchase. You will then be navigated to our the third party software that helps us manage scheduling and billing, called PtEverywhere (PtE). PtE will allow you to purchase individual sessions, sign up for memberships, make payment, fill out waivers and forms, and reserve available time slots for schedulable equipment. BE sure to coordinate your first visit (free) orientation by calling us or scheduling online.

Our treadmills (Hydro and Air), cryotherapy chamber, and red light table are available for scheduling online by visiting our profile on PtEverywhere. If this is your first time, you may schedule a free tour of the facility by calling us or clicking HERE. Supplemental services, such as plunge pools, and compression are not schedulable, but may be used by members as available.

If this is your first time, ask about receiving a free tour of the facility by clicking HERE or by calling (602) 806-7519. For your first scheduled time on any equipment, we will be there to help guide you through the operating process. Our goal is to make everything as user friendly as possible, so that you can come and go at your leisure. 

If your appointment has been booked and confirmed, no check in or check out is necessary. Non-members will need to use scheduled equipment during operating hours. Members, however, receive extended hour keyed access to the facility.

All purchases are final and non-refundable. However, exceptions may be considered in extenuating circumstances. If cancellation of your session is needed, you must call, email, or contact HATL through your PtE portal at least 24 hours prior to your scheduled session. Cancellations may not be considered within 24 hours of scheduled session. Adjustments and refunds are not guaranteed and are subject to the sole discretion of HATL. 

To avoid loss of a scheduled session, appointments may be rescheduled online through your PtE portal up to 2 hours prior to the scheduled time slot. Reschedules may NOT occur after this time and are considered no-shows. 

Hydro or water treadmills can be used by almost anyone, but are ideal for:

• Recovery from injury/surgery, especially of the back and lower extremities
• People with balance difficulties.
• People recovering from stroke or other neurological injuries.
• Anyone who has difficulty walking/running on land.

These treadmills should NOT be used by:

• Individuals who have open wounds or sores (especially fresh surgery). If you have a smaller wound or sore, we may be able to help with water proof dressing beforehand. Please call us if you have any questions about this policy.
• Those who have been given "no weight bearing" precautions.
• Any individual who should not participate in cardiovascular activities as directed by your doctor (see our hydro treadmill waiver for more details)
• People experiencing sudden or unexplained signs/symptoms coinciding with its use

Younger than 18 must be accompanied by a parent/legal guardian.

Air (aka Microgravity) treadmills can be used by almost anyone, but are ideal for:

• Recovery from injury/surgery, especially of the lower extremities
• People with balance difficulties.
• People recovering from stroke or other neurological injuries.
• Anyone who has difficulty walking/running on land.
• Those training for races as a supplement to their regular training program.

These treadmills should NOT be used by:

• Those who have been given "no weight bearing" precautions.
• Any individual who should not participate in cardiovascular activities as directed by your doctor (see our air treadmill waiver for more details)
• People experiencing sudden or unexplained signs/symptoms coinciding with its use

Younger than 18 must be accompanied by a parent/legal guardian.

• Clients may be required to complete a health waiver and agreement prior to using our equipment which will help screen for contagious and communicable diseases, including TB, MRSA, flu and COVID.
• Courtesy disinfecting wipes and hand sanitizer stations are located throughout the facility. Reminders are posted which encourage all to help maintain a clean and tidy facility.
• Each water machine has a dedicated filter pump which circulates water regularly. Filters are replaced per recommended guidelines. Bromine levels are maintained according to recommended guidelines. Additionally, we completely replace the water in each machine at least twice monthly.
• To help maintain water which is free from debris and lint, all customers are required to rinse off immediately prior to using water equipment. 
• All handles and frequently touched surfaces are wiped with disinfectant wipes regularly throughout the day.
• Our restrooms are cleaned daily.